Healthcare Administration Cases
Achieving Organizational Control Through Surveillance
Abstract
Hope Health delivers quality care with compassion. The CEO, Else, is one of Europe’s foremost business leaders and most successful entrepreneurs with nearly three decades of experience in industries including health care, consulting, technology, outsourcing, education, and e-commerce. Hope Health brings world class health care to patients’ homes and aims to make primary health care not only more accessible, but also more affordable and accountable to their patients’ needs.
Hope Health makes it possible for patients to receive hospital-quality health care in the comfort of their homes. The company facilitates lab tests and health equipment rentals, making health care more accessible to their patients. The lab test aspect of the business is critical to determining the root cause of physical issues. This case relates to the lab part of the business. Hope Health offers lab packages, individual lab tests and prescribed diagnostic tests in the patient’s home. Expert phlebotomists collect the lab samples during a home visit and process the sample at a certified laboratory, the location for this case. Lab reports are shared with patients in less than 48 hours, and so specimens cannot be lost, incorrectly tested, or be damaged due to environmental conditions. In this case, surveillance and control tactics are used to find bottlenecks or risk-oriented conditions so that supervisors can mediate negative customer perceptions of the company.
Employee Onboarding: Optimizing the First Impression
Abstract
Employees get their first impression of a company when they come on board. This is a chance for the organization to back up their words about excellent performance. Conversely, if a company says that they are all about excellence and then the onboarding process is poorly organized and executed, then the contradiction between words and actions becomes clear. Trust is in jeopardy between the employee and the organization. Onboarding gives any hiring organization the opportunity to show that they are exceptional and that they hired you because you are also. Without going into detail, the cost of mediocrity is very high while the cost of excellence has a positive return on investment. Excellence eliminates the costs associated with waste. There is significant waste in onboarding processes. An employee that cannot function on ‘Day 1’ is keeping the company from the revenue that they were going to produce per day multiplied by the number of days that it takes to become productive. Furthermore, the learning curve is expedited if the new employee doesn’t have to worry about onboarding tasks.
Using a Technical SWAT Team to Achieve Contractual Requirements
Abstract
A contract for a workflow system was awarded to Dental Dynamics. The CFO had to manage the development of the system and deliver it to many users, specifically dentist offices. The system would have advanced capabilities that would eliminate the two weeks typically experienced by patients while they wait for their restorations. Additionally, the finishing work that is required is reduced using advanced scanning capabilities coupled with CAD/CAM capabilities. The development team used collaborative software to develop the system on time. Not only were penalties avoided, but bonuses for early completion were awarded. The merging of technology and a dental procedure resulted in reduced cost, reduced cycle time, and an improved patient experience.
